What's new in PartnersWatch

New

• POST /api/mail/send with a mail:send key. Pass a partner id or the customer's account id and the message goes out from that partner's verified sender, DKIM-signed for their domain. With no partner, or one that hasn't finished setup, it goes out from your own sender.

• Email sender setup for partners: enter a name, an address and a reply-to, and we generate the DKIM key and show the DKIM, SPF, and DMARC records to publish. The private key is encrypted and never shown to anyone.

• DNS is checked when you press Verify and again on a schedule: daily for verified senders, hourly for the rest. A verified sender is only marked failed after three missed checks in a row.

• Idempotency keys in the body or an Idempotency-Key header, kept for at least 7 days. A 4xx is always final and a 5xx or 429 is always safe to retry, so you know when to fall back to your own mailer.

• Receipts at GET /api/mail/messages/{id}, plus mail.sent and mail.failed webhooks. Message bodies are never stored, and erasing a contact removes their address from every receipt.

• A Mail senders tab in the admin shows every partner's sender and DNS status. Partners set theirs up under Settings, Domains & email.

• Two MCP tools for coding agents: get_partner_mail_identity, which tells you who a send would come from and why, and send_test_mail.

• Partners who already uploaded their own DKIM key can verify it on the same card, and it then works the same way.

New

• Double-sided rewards: give the referred customer a discount, free months, or account credit alongside the partner's commission. The offer shows on partner links and through pw.incentive(), and every grant emits incentive.granted for your product to apply.

• Per-program attribution: set the cookie window and first- or last-touch for each program, overriding the workspace default.

• Private, invite-only programs with revocable invite links. Partners see and join the public ones from their portal.

• Free-trial handling for Stripe, Chargebee, Paddle, and Recurly: no commission during the trial, commission on the first paid invoice, and trial_started / trial_converted / trial_expired events.

• One-click Stripe connect: approve on Stripe and the integration and its webhook are set up for you. Pasting a key still works.

• Multi-currency payouts: commissions accrue in the sale's currency, with balances, withdrawals, and payout batches per currency.

• Bank transfer, SEPA, wire, and check payouts. Bank details are encrypted and always masked; export a CSV or SEPA XML file, or send through Wise.

• Partner identity verification (KYC) with Stripe Identity, and an option to require it before any payout.

• AI affiliate finder: describe your ideal partner and get ranked candidate sites with why they fit, then add them as prospects. Monthly credits by plan.

• Privacy tools: anyone can export their data or delete their account, and admins can erase a partner or customer contact. Financial records and the audit log are kept intact.

• Free tools on the website: a partner program ROI calculator and an outreach email generator.

New

• Onboarding tracker on each customer: account created, invitation sent, delivered, opened, clicked, accepted, first sign-in, and activated, each with its time.

• Problem banners when an invitation bounces or expires, or the account could not be created, with what to do next. Customers stuck for 3 days or more before activation are flagged.

• Onboarding column on the customer list, in the partner portal and the console.

• One timeline per customer that merges activities, product events, and provisioning.

• Partners are emailed the first time a customer accepts, activates, bounces, or expires. Opens, clicks, and sign-ins never send email.

• Lifecycle events for vendors: report invitation.*, user.signed_in, and customer.activated to POST /api/events/ingest. The provision reply can also say whether an invitation was sent.

• API: GET /api/customers/{id}/journey and GET /api/customers/{id}/timeline.

New

• Free, Scale, and Enterprise plans. Scale starts with a card-required trial; Enterprise goes through a built-in Talk to sales flow.

• Email verification at signup, and forgot-password and reset.

• Platform AI is included with a subscription: metered, with a fair-use cap.

Improved

• Mail that goes to people outside your workspace (campaigns, documents, quotes, surveys, invites, outreach) waits until your email address is verified. The portal shows a banner until it is.

• Overdue-action reminders no longer repeat for actions that were already reminded.

• Stricter workspace isolation ahead of open signup: no record without an owner is visible to a new workspace.

New

• Node and Python SDKs, and cursor pagination on list endpoints.

• Idempotency-Key on write endpoints, API key expiry and rotation, and an overlap window when a secret is rotated.

• Revocable publishable keys for the pw.js tracking script.

• OIDC single sign-on and SCIM 2.0 user provisioning.

• Published brand snapshots, a brand typeface, a CNAME target for the portal, and domain re-verification.

• Commission on subscription state, coupon import and bulk creation, conversion reversal, and first-click attribution.

Improved

• Customer and account identity line up across every rail, and operators receive partner events too.

• Provisioning is safer under retries and races: a plan never reaches a paused or churned customer, an older plan change waits for a newer one, and a failed provision refunds its credits.

New

• Partner program directory with hundreds of verified listings, comparison and alternatives pages, and guides. Leads go to the brand.

• Add-customer wizard in the portal and console: create the customer and open their vendor account in one step, and keep the account in step with the customer's status.

• Developer portal with the full API reference and an onboarding kit for established SaaS products.

Changed

• Job-based sidebar in the console and the partner portal.

New

• Business types at setup: SaaS resellers & agencies, franchise, multi-location, distribution/VAR/MSP, referral network, brokerage, education, marketplace, retail brand, or custom. Each switches on the right modules, and any module can be changed later.

• Per-workspace terminology: the console and portal can say Franchisee, Location, Agent, Reseller, or Affiliate instead of Partner, and Royalty instead of Commission.

• Locations: a region › district › site hierarchy, an opening pipeline (planned, opening, open, closed), location managers, and a dashboard per location.

• Territories: exclusive or non-exclusive areas by region or postal code, conflict detection on overlapping exclusive claims, and lead and deal routing to the territory owner.

• Royalties and recurring fees: a percentage of reported gross sales, a brand or marketing fund, fixed tech fees, and the initial franchise fee. Franchisees submit sales reports by form, API, or CSV; invoices are generated automatically and late reports are flagged.

• Location audits: inspection checklists, scores by section, findings, and corrective actions with due dates.

• Rollups: sales by location, royalties collected, and audit scores, aggregated by district, region, and network.

Changed

• PartnerOS is now PartnersWatch. Same product, new name and domain (partnerswatch.com). API identifiers, package names, and the DNS verification label are unchanged, so existing integrations keep working.

• New use-case pages for franchise networks, multi-location operators, distributors/VARs/MSPs, and referral & affiliate programs.

New

• Automatic TLS for partner domains: certificates are issued on demand, only for hosts that pass verification, and renewed automatically.

• Outside-in domain probe: every custom domain is checked for DNS, then TLS, then a real HTTP request. Badges and readiness read that verdict (live, HTTP error, no certificate, no DNS, unreachable) rather than any claim, and certificate expiry is tracked.

• Portal host vs product host: a partner domain serves either the partner portal or the vendor's product, and it can be repointed without losing verification.

• Token-on-host proof: besides a DNS TXT record, a domain can be proven by serving a token on the host itself.

• Brand icon: a brand now carries a square icon next to its logo, used anywhere a compact mark is needed.

• Partner rail: partner.connected, partner.updated, and partner.disconnected events set a reselling partner up in your product before their first customer.

Improved

• Each provisioning delivery stores the vendor's reply and shows it in the console, so you can see what your product did with an event.

• A short outage during a vendor deploy no longer drops a partner event; delivery retries.

• Oct 1: a customer who already has an account in your product is no longer asked to create another.

New

• Signed provisions: every delivery is HMAC-signed over the timestamp and body. Two signatures are sent during secret rotation, so you can rotate with no downtime.

• Typed, versioned events: account.created, account.suspended, account.cancelled, plan.changed, credits.granted, units.granted, feature.changed, and custom.applied.

• Subscription rail: your product reports subscription state back (active, trialing, past due, paused, cancelled, churned).

• Integration manifest: declare endpoints per environment, auth, payload version, events, and plan-code mapping in one document. Submitting it configures the connection.

• Provision policy: limit which kinds partners can grant, cap quantities, and require a plan.

• Domain claims: a DNS TXT record proves a partner owns their custom domain.

• Brand legal links: brands carry support, billing, terms, and privacy URLs.

• Integration MCP server: operator-scoped tools and guided prompts for vendor coding agents, with readiness reports and an end-to-end self-test.

New

• Live and test API keys and OAuth clients, each visibly marked by its prefix.

• Test activity is stamped as test and kept out of commissions, payouts, and dashboards; only live rows touch money and reporting.

• Products hold one connection per environment, and the console switches between live and test views.

New

• Unified Library: documents and materials in one explorer with a shared folder rail and a type toggle.

• Export to PDF, HTML, and PPTX with every variable resolved exactly as it renders on screen.

• Contract set: Reseller & Channel Partner Agreement, Order Form, MSA, Mutual NDA, DPA, SCC cover & module selector, and Sub-processor addendum templates.

• Invoice numbering series: independent sequences per partner, with prefixes, padding, and resets.

Improved

• Credit packs can be tied to a specific product.

• Price books can target a partner tier, so pricing follows promotions automatically.

New

• Assistant chat in the console and in the partner portal, limited to what each user is allowed to do.

• Manager and role agents: configure roles with their own instructions and tools; the manager delegates and composes the answer.

• Approval policies: approve outward actions (default), only destructive ones, or none.

• Background runs: queue or schedule agent work, with a full step-by-step trail.

New

• Journeys: enroll customers into a funnel (reach out, onboard, offer, sign, provision, then won or lost). A background worker advances each enrollment.

• Three offer strategies: a template offer, an AI-drafted offer, or a manual one.

• Quotes: line items across credit, seat, usage, flat, and wholesale billing models, with discounts. Quotes move from draft to sent to accepted, declined, or expired.

• Sending a quote creates its document, and accepting it fans out the matching provisions.

New

• Provision kinds: credits, units, plan, feature, and custom, each with its own quantity, unit, and attributes.

• Per-product connections: each product carries its own endpoint and credentials for delivery.

• Credit grants recorded as their own ledger, separate from cash.

New

• Missions & points — build guided mission paths for new partners; missions auto-complete from real events (first deal registered, first customer, course finished) or manual check-off, and pay out points on a ledger that is fully separate from money.

• Partner tier ladder — define tiers with your own names, ranks, and thresholds (points, customers, won deals). Partners are promoted automatically the moment they qualify — never demoted — and every promotion emits a tier-change event your automations can react to.

• Mentorships — pair experienced partners with new ones; both sides see the pairing in their portal, and assignments emit events for onboarding playbooks.

• Bookable services — publish service packages (training sessions, managed sprints, dedicated support) with hours and credit prices. Partners book from their portal; confirming a booking debits their credit wallet in the same transaction.

• Product usage mirror — your product's metering pushes per-partner usage through a machine-scoped ingest API (idempotent on external reference, safe to retry). Partners and operators see the same read-only numbers; billing stays in your source system.

• Brand variables in materials — tokens like {{brand.name}} render as each partner's approved brand on public share links, so one template ships correctly branded for every partner.

• Materials studio — full redesign: a full-height folder explorer, a document-style canvas you edit inline (headings, text, bullets, stats, quotes, images), live preview, and a variables panel that detects every token and lets you populate sample values without ever baking them into the content.

Improved

• Usage metrics are tenant-defined end to end — every org and product pushes its own metric names and units; nothing is hard-coded to any one kind of product.

• New admin Growth area (Engagement, Services) and portal Missions and Services pages, all permission- and feature-gated.

New

• Configurable commercial models — commission, resale, white-label, and agency programs, each with its own platform gates and defaults.

• Credit wallets and bulk credit packs — partners hold credits distinct from cash balances; packs are purchasable in bulk.

• Price books — per-partner and per-tier pricing with effective dates.

• Plan & billing — subscribe to the platform itself with Stripe-backed plans and a self-serve billing page.

Changed

• Wallets carry an explicit kind (cash vs credit) so ledgers, payouts, and credit spend can never mix.

New

• Customer 360 — one profile per customer: deals, tickets, surveys, health, documents, and activity in a single view.

• Unified event timeline — every domain event (deal moved, document signed, ticket escalated) on one chronological feed.

• Custom metric definitions — define the KPIs your program cares about and track them per customer or partner.

• Custom dashboards — compose metric tiles, charts, and tables into shareable operator dashboards.

New

• Service desk — tickets with public and internal conversation threads, assignment, priorities, and SLA escalation.

• Customer health — scored health per customer with trend history, feeding alerts and playbooks.

• Surveys — CSAT and NPS surveys with response tracking rolled into customer health.

New

• Full OpenAPI reference — every endpoint documented and browsable, generated straight from the running contracts.

• Machine API keys — scoped, revocable keys for server-to-server integrations; the plaintext key is shown exactly once.

• Inbound webhook triggers and outbound webhook actions — external systems can start playbooks, and playbooks can call external systems.

• Copilot — an in-product assistant that answers from your own program data and proposes actions, gated by the caller's permissions.

New

• Folder trees for materials and documents — nested folders with breadcrumbs, scoped per tenant and product.

• Configurable pipelines — define your own stages with colors and semantic flags (initial, won, lost, closed); run multiple pipelines per entity type.

Changed

• Agreements folded into the documents stack — one legal engine for templates, generation, and signing; legacy agreement links redirect.

New

• Document templates — sectioned legal templates with variables, levels, and categories.

• Document generation — create documents from templates or ad hoc; track revisions, statuses, and signatures end to end.

• Document bundles — group related documents (MSA + order form + DPA) and send them as one set.

• Compliance center — subprocessor registry and compliance pages partners can reference.

New

• Visual playbook builder — triggers, conditions, delays, and actions on a node graph with live validation.

• Event triggers — react to anything that happens in the program: deals moving, documents signed, partners joining.

• Action library — send templated email, create tasks, generate documents and invoices, grant credits, call webhooks.

• Run history — every enrollment and step logged and inspectable, with per-step retries.

New

• Referral links & tracking — per-partner links with click and conversion attribution.

• Partner groups & segments — group partners for targeting content, automations, and reporting.

• Training courses — course and completion tracking, ready to gate certifications on.

• Email templates — reusable templated email for partner and customer audiences.

New

• Commission rules & ledger — per-program rules with a full earning ledger per partner.

• Invoices — draft, send, and track invoices with line items and statuses.

• Payout runs — collect approved earnings into payout batches and mark them paid.

New

• Multi-tenant organizations with role-based access — operator, manager, finance, viewer, and partner seats, scoped in the data layer.

• Partner applications & onboarding — application forms and a kanban onboarding flow.

• Deal registration & pipeline — partners register deals, operators run the board.

• Customers, activity feed, and the first operator dashboard.